item America has been very responsive as events related to COVID-19 have unfolded. Internally, to keep the team as safe as possible, the entire office teams at item America’s three corporate locations in Hagerstown, MD (HQ), Greenwood, SC and Irapuato, Mexico, invoked a work from home policy. By doing this and implementing safe distancing guidelines on the production floor (social distancing, protective masks, gloves and sanitizer stations), item America is essentially operating at 100% capacity.
Because item America’s primary product is high-quality extruded aluminum profiles and accessories, they are serving many companies and organizations producing products to aid in the fight against COVID-19. The related industries they serve include medical products, medical devices, pharmaceuticals, cleaning products, and defense, among others.
Given the flexibility and adaptability of the item extruded aluminum profile technology, item America is able to construct safety barriers for offices, shops, retail, factories, and more. To bring ideas to their customers, they have integrated these Containment Solutions into their most visited online properties; most notably on the item Solution Center: https://item24us.online/solution-center/
The Solution Center was designed to be a digital resource for customers to see real and rendered solutions that might fit their needs either “as-seen” or with small customizations. The Containment Solutions https://item24us.online/solution-center/containment-solutions/ are no exception to this. These are protective barriers and other solutions that directly address the need for safety in the workplace with a very fast turn-around time and the flexibility to allow for any special customizations. In anticipation of these products being well-positioned to benefit many of their customers, they added a purchasing portal to the Solution Center that allows a customer to start their order of “off the shelf” products right from the site: https://item24us.online/solution-center/request-containment-solutions/
The first big sale of Containment Solutions was actually prompted by the action of item America’s Director of Operations and his wife (neither of them do sales for item America!), who approached her employer about protective panels for their offices. An order for one desktop barrier panel turned into an order for 350.
The entire item America sales team is active and quoting orders, including their distributor partners. This means that item America is able to help customers virtually anywhere in the US, Canada and Mexico. Since their office and sales teams are currently restricted from in-person visits and meetings, they have fully embraced the digital options available to us. This includes a digital concierge service that allows interested customers to set up a virtual meeting with their local rep when it is convenient for them. Customers can set up a meeting at: https://welcome.item24.us/remote-meetings
Naturally, the item America sales team is ready to chat or meet by email, text, phone, LinkedIn, Facebook, FaceTime (or other mobile video calling tools), and Zoom meetings (and other video conferencing tools, as well). While the sales team has always been available this way, they have been really working on cementing this idea with customers.
item America is encouraged by the teamwork that is making this all possible and proud to be part of the global effort to contain COVID-19!